Privacy Policy - Campus Karma Co.

Effective Date: September 4, 2025
Last Updated: September 4, 2025

1. INTRODUCTION

Campus Karma Co. ("we," "us," or "our") provides campus concierge services to college students and families in Northwest Ohio. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services, visit our website (campuskarmaco.com), or contact us at 1-877-KARMA-4-U.

2. INFORMATION WE COLLECT

Personal Information You Provide:

• Contact Details: Name, phone number, email address, physical address

• Service Information: Pickup/delivery locations, travel dates, specific service requests

• Payment Information: Processed securely through third-party payment systems (we do not store payment details)

• Communication Records: Service requests, booking details, and correspondence history

Information Collected Automatically:

• Website Data: IP address, browser type, device information, pages visited (collected by Squarespace hosting)

• Communication Logs: Call records, text message timestamps, and service completion confirmations

• Location Data: Only when necessary for service delivery (pickup/delivery addresses)

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide Services: Process bookings, coordinate transportation, manage package shipping/storage

• Communication: Send service confirmations, updates, driver information, and completion notifications

• SMS Messaging: Send booking confirmations, service reminders, promotional offers (with your consent)

• Customer Support: Respond to inquiries, resolve issues, and improve service quality

• Business Operations: Scheduling, route planning, inventory management, and financial record-keeping

• Safety & Security: Verify customer identity and ensure secure service delivery

4. SMS TEXT MESSAGING

Consent and Opt-In:

By providing your phone number and agreeing to SMS communications, you consent to receive:

• Service booking confirmations and updates

• Driver arrival notifications and pickup reminders

• Package delivery and storage notifications

• Optional promotional messages about special offers

Your SMS Rights:

• Opt-Out: Text STOP to any message to unsubscribe immediately

• Help: Text HELP for assistance or contact 1-877-KARMA-4-U

• Frequency: Message frequency varies based on services used (typically 2-4 messages per booking)

• Costs: Standard message and data rates from your wireless carrier may apply

• No Fees: We never charge for SMS messages

Data Retention:

SMS consent records are maintained for compliance purposes and deleted upon request after opt-out.

5. INFORMATION SHARING

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information with:

• Service Providers: Drivers, shipping partners, and storage facilities (only information necessary for service delivery)

• Payment Processors: Venmo, Zelle, and other payment platforms to process transactions

• Legal Requirements: When required by law, court order, or to protect our rights and safety

• Business Operations: With contractors or employees who need information to provide services

6. DATA SECURITY

We protect your information through:

• Secure Storage: Electronic records stored on password-protected systems

• Limited Access: Only authorized personnel access customer information

• Secure Communication: Encrypted transmission for sensitive data

• Payment Security: We do not store payment card details; processed through secure third-party systems

• Physical Security: Paper records secured in locked facilities

7. DATA RETENTION

We retain your information:

• Active Customers: For the duration of our service relationship

• Inactive Customers: Up to 3 years for business records and customer support

• SMS Records: Consent documentation maintained for compliance (can be deleted upon request)

• Legal Requirements: As required by applicable laws and regulations

8. YOUR PRIVACY RIGHTS

You have the right to:

• Access: Request copies of personal information we hold about you

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information (subject to business and legal requirements)

• Opt-Out: Unsubscribe from SMS messages and promotional communications

• Restriction: Limit how we use your information

To exercise these rights, contact us at campuskarmaco@gmail.com or 1-877-KARMA-4-U.

9. WEBSITE AND THIRD-PARTY SERVICES

Squarespace Hosting:

This website is hosted by Squarespace, which collects:

• Browser and device information

• IP addresses and website usage data

• Pages visited and referral sources

Squarespace uses this data to operate the website and improve their platform. See Squarespace's Privacy Policy for details.

Third-Party Links:

Our website may contain links to other services. We are not responsible for the privacy practices of external websites.

10. CHILDREN'S PRIVACY

Our services are designed for college-age students (18+) and their families. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used

• Right to delete personal information

• Right to opt-out of sale (we don't sell personal information)

• Right to non-discrimination for exercising privacy rights

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

For questions about this Privacy Policy or our data practices:

Campus Karma Co.
Phone/Text: 1-877-KARMA-4-U
Email: campuskarmaco@gmail.com
Website: campuskarmaco.com

Business Hours:
Monday-Friday: 7:00 AM - 8:00 PM
Saturday-Sunday: 9:00 AM - 6:00 PM

Campus Karma Co. - Spreading good vibes and good karma with every student served.

Last Updated: September 4, 2025